Frequently Asked Questions
Everything you need to know about your Canadian Spa Company experience.
What are your shipping and delivery options?
We offer curbside delivery for all hot tubs and swim spas. Smaller accessories and chemicals are shipped via standard courier services. Most in-stock items ship within 5-7 business days.
Do you provide professional installation services?
While we provide comprehensive installation guides, we recommend hiring a licensed electrician for hardwiring. We can also refer you to authorized local service technicians for professional setup and placement.
What is your return policy for hot tubs and accessories?
Unopened accessories can be returned within 30 days. For hot tubs and swim spas, returns are subject to a restocking fee and must be in original packaging. Please contact our support team to initiate a return authorization.
How do I maintain the water quality in my spa?
We recommend testing your water weekly using test strips and maintaining proper pH and sanitizer levels. Our Glacier filtration system and antimicrobial filters help keep your water crystal clear with minimal effort.
What kind of warranty comes with my purchase?
Canadian Spa Company products come with a comprehensive warranty covering the structure, shell surface, and electrical components. Specific warranty lengths vary by model, typically ranging from 1 to 10 years.
Are your spas energy efficient for cold climates?
Yes, our spas are specifically designed for harsh Canadian winters. They feature high-density closed-cell foam insulation and thermal locking covers to retain heat and minimize energy consumption.